Seth Godin’s advice on website feedback

Every website your organization puts up is going to reach a moment when it is obsolete, out of date or buggy.

How will you know?

With this quote Seth Godin starts his blog post And when it breaks? The most important takeaway is:  Sometime every website breaks.  Be prepared and allow your customers to reach you and let you know: “Where can our users report defects on this page?” The most common and easiest thing is a feedback form on your website.  You should put a feedback form on your website right from the launch.

If you are concerned that such a feedback form won’t work all of the time, just put a contact email in the footer of the page.  That works always, but most visitors and customers prefer a contact form.


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